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Nalin Mandiratta | GM | Crowne Plaza, New Delhi Rohini

Mr. Nalin Mandiratta
General Manager
Crowne Plaza 
New Delhi Rohini

What do you think it takes to succeed in this industry? 

 A career in hospitality industry is one of the most inspiring and challenging professions today. Hospitality careers include a broad spectrum of career choices – in hotels, restaurants, resorts, clubs, cruise ships and food service among others. There are many attributes required to be a successful hotelier but the basic requirement is to have a bachelor’s or ideally a master’s degree programme in hotel management, hospitality or Tourism. As we are in a guest interaction profession, the additional requirements include management and leadership qualities, dedication and commitment, flexibility, service attitude and a passion for providing memorable customer experience.

What are the attributes you look for while selecting or hiring? 

An aspirant who shows commitment in ensuring customer satisfaction, who can work well with others in a team and has great interpersonal skills is always more likely to be considered for hiring. Also, an excellent communication skill is a quality that we look for while selecting candidates for our hotel. Long working hours, for example, in Food & Beverage Department is a challenge and we look for people who are able to overcome it and are able to serve the customers.

What according to you can trainees do while they are training at hotels to make it a win-win for them & the hotel/unit? 

 A trainee is young, ambitious and highly motivated to succeed in the industry, so the one thing they should concentrate on is to observe and learn as much as they can while they are training in a hotel. This is the only way to guarantee that they are best equipped to provide an excellent service to the client and the hotel. 

How do you keep abreast of all that is happening in hospitality? 
 I make it a habit to keep abreast of the development in the industry by reading the industry related magazines that we subscribe to on a monthly basis. Also, we have a regular meet with the sales team to understand how the hotel is performing and also keep ourselves prepared for the coming week and month ahead Tell us a little about your average day. Morning meetings with the directors of every department where progress of each and every department is reviewed and analyze. I also spend a large part of my day in taking Interviews and overseeing the selection process. 

What should someone who wants to work with you do? 
  • They need to have the following traits: 
  • Service oriented 
  • Confident 
  • Self- Motivated 
  • Pro-active 
  • Belief that learning is an ongoing process 
  • Team Player and 
  • an Individual Achiever