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12 Service Standards For Hotels

Hospitality KnowledgeKnowledge

  1. Smile and use positive eye contact in every guest encounter.
  2. Whenever possible, call guests by their name.
  3. First impressions are lasting impressions.
  4. Anticipate the guest’s needs.
  5. Through pride and professionalism act as a brand ambassador.
  6. You spot it, you own it, you fix it, you follow it.
  7. Practice a “Yes I can” attitude at all times.
  8. Discretion and respect are professionalism at their finest.
  9. No request too large, no detail too small.
  10. Think before you speak and look before you leap.
  11. There’s no “I” in team.
  12. To suggest is to sell and to sell is to serve.
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