Job Description for Hotel General Manager

For General ManagersFor GMs  
Below are Job Descriptions for Hotel General Managers

Job description: Hotel Manager / Hotel General Manager
Reports to: Area Director / Area General Manager/ CEO/ COO/ MD

Internal key liaisons:
- Chief Financial Officer
- President & C.E.O.
- Director of Operations
- Department heads

External key liaisons:
- Local & public authorities
- Main accounts
- Guests

Key accountability
The Hotel Manager is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the Hotel Manager should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company.
The Hotel Manager shall see to the implementation of optimal and attractive products and services required to address
the hotel’s target groups, based on pre-agreed marketing plans and budgets. The Hotel Manager shall ensure the correct production and distribution of information and promotion materials as agreed to.

Guard the efficiency/productivity and the company results:
  • Draw up plans and budget concepts (revenues, costs, etc.);
  • Safeguard the realization, tracing and adjustment of deviations;
  • Developing improvement actions, carry out costs savings;
  • Guard/ controlling of cost price
  • Delivering of data and proposals for the budgets and investments.
  • Safeguard quality of operations (internal & external audits)
Manage the various Department Heads
  • Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;
  • Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;
  • Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
  • Be accountable for responsibilities of department heads in their absence.
Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand.

Prepare a monthly financial reporting.
Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing up
periodical management data. Justify deviations and differences.

Other tasks
  • Handling complaints, in the last resort.
  • Other reliable to the above mentioned, tasks in order of the executive;
  • Handing over opinions and beliefs, decisions etc. to the executives;
  • Leading various internal and external meetings;
  • Supervise the fulfillment of the regulations of the employment
  • legalization, Occupational Health & Safety Act, HACCP, legionella, fire regulations and other legal requirements
  • Correct use of Company's corporate identity.
  • Maintain contacts with public authorities

Hotel manager – Profile

• General education related to hospitality, on middle and higher management level.

Work experience:
• At least 3 years experience within the hotel industry in Hotel Management.

Professional skills
• Excellent written English and copy-writing skills.
• Proficiency in Word, Excel, PowerPoint.
• Experience with several hotel operation systems
• Skillful in project planning/ tasks and able to prioritize projects/ tasks.

Personal skills:
• Highly managerial capacities
• Highly organized and efficient individual
• Pro-active and result driven Flexible
• Both team player and captain (hands-on)
• Ability to adapt vision and proven flexibility

Look & Feel
Sportive, socially engaged, passionate, easy communicator, convincing and
representative attitude

The ideal candidate masters his languages, familiar with facts and figures, has
preferably some international experience in a chain hotel organization, and must
have “space” for further development.