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About the Author
Dr. Prem Kumar is a General Manager and Profit Center Head within the Research & Analytics business unit at KARVY Global Services. His expertise includes Supply Chain Optimization, Revenue Management and application of sophisticated Operations Research techniques in the Hospitality, Retail, Airline and Logistics industries.

KARVY Global Services' KPO Offerings for the Hospitality Industry

KARVY Global Services is pioneering the next-generation of outsourcing services for the global market with a unique combination of domain expertise, technology advantage and offshore capabilities. The company provides value-added outsourced services in the design, implementation and maintenance of Revenue Management systems to clients across a wide spectrum of industries, most notably Hospitality and Airlines. The KPO team has experience in solving large-scale optimization problems in these markets with hands-on experience in the design and implementation of Revenue Management solutions, for both large and small companies. KARVY Global Services’ process-driven approach, governed by best practices such as Six-Sigma, delivers a high-quality service with a cost savings averaging 40%.

Additional outsourcing services include reservation/ loyalty contact centers, distribution, fulfillment, customer relationship management (CRM), human resources (HRO), technical support, help desk, training and procurement. Given the importance of these functions, it is imperative to choose the right BPO partner – one able to combine the right people, processes and technologies to help achieve maximum efficiency and gain competitive advantage.

About KARVY Global Services Limited

KARVY Global Services is the Business Process and Knowledge Process Outsourcing subsidiary, of KARVY, the largest non-banking financial institution in India. KARVY is ranked in India as the number one registrar, the number two depository participant, one of the top five brokers and the number five investment bank.

KARVY Global Services provides a full range of Finance and Accounting Outsourcing (FAO – accounts payable, accounts receivable, billing, GL services, purchasing, reconciliation, fixed assets) Transaction Process Outsourcing (TPO – back office processing for a range of industries including Insurance and Healthcare), Knowledge Process Outsourcing (KPO – Research and Analytics), Human Resources Outsourcing (HRO – payroll processing, benefits administration, records management, compliance reporting), and Voice and Technology Support Services (VTO –inbound and outbound call center services, helpdesk support, technology development and application hosting).

Headquartered in Hyderabad, India, with three global delivery centers in Hyderabad, KARVY Global Services also has business development offices in New York, Los Angeles, San Francisco, Toronto, London, and Zurich. Additional information on KARVY Global Services is available at www.KARVYGlobal.com




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